listchatconfig How long we should wait before we inform operator about unanswered chat. How many days voting widget should not be expanded after last show Domains where script can be embedded. E.g example.com, google.com Use secure cookie, check this if you want to force SSL all the time Which ip should be allowed to update DB by executing http request, separate by comma? How long keep operators online sessions data? (days) Enable online site visitors tracking Should mouse movement be tracked as activity measure, if not checked only basic events would be tracked Track is user still on site, chat status checks also has to be enabled Track online visitors even if there is no online operators Track users footprint. For this also online visitors tracking should be enabled Set your domain to enable user tracking across different domain subdomains. Track users activity on site? How many days keep records of online users. How many days keep records of users footprint. Suggest user to leave a message then user chooses offline department Play sound on invitation to chat. Show users option to switch language at widget Between what languages user should be able to switch Host where NodeJs is running Location of SocketIO JS library Connect to NodeJs in https mode socket.io path, optional NodeJS support enabled Do not ask permission for users to see their screen Use session captcha. LHC have to be installed on the same domain or subdomain. Should cronjob run unanswered chats workflow and execute unaswered chats callback, 0 - no, any other number bigger than 0 is a minits how long chat have to be not accepted before executing callback. Should cronjob run departments transfer workflow, even if user leaves a chat Make default pending chats order from old to new Reopen chat functionality enabled Reopen closed chat as new? Otherwise it will be reopened as active. Should we remember username for the next time visitor starts a chat? Should invitation logic be executed if there is no online operators Pro active chats invitations limitation based on pending chats, (-1) do not limit, (0,1,n+1) number of pending chats can be for invitation to be shown. Is pro active chat invitation active. Online users tracking also has to be enabled Preload iframes. It will avoid loading delay after clicking widget How many seconds customer has to open already closed chat. On chat close exit chat Cookie should be valid only for domain where Javascript is embedded Need help tooltip timeout, after how many hours show again tooltip? Show need help tooltip? Minimum phone number length Messages box height for operator Messages box height Proactive message timeout in hours. After how many hours proactive chat mesasge should be shown again. Maximum message length in characters List unread chats, disabled for high performance List online operators, 0 - no, 1 - yes. List closed chats, disabled for high performance Default number of online operators to show Inform visitor about unread messages from operator, value in minutes. 0 - disabled Ignore users online statuses and use departments online hours Do not store what visitor is typing Which ip should be ignored in online users list, separate by comma Hide right column in frontpage Hide disabled department widget Hide close button in dropdown Home page tabs order Footprint updates should be processed in the background. Make sure you are running workflow background cronjob. Is visitor e-mail required for FAQ Chats export secret hash Please enter explicit http mode. Either http: or https:, do not forget : at the end. Encrypt also operators messages. After how many days encrypt messaes. Do not track visitors IP. Disable chat transcript send Disable chat print C'aktivizo printimin e bisedes Hide 'New Window' option in Connector Widget Disable live auto assign Disable JS execution in Co-Browsing operator window Disable iframes in sharing mode Disable HMTL5 storage, check it if your site is switching between http and https How long department availability statistic should be kept? (days) Home page dashboard widgets order Your site URL address Your company name - visible in bottom left corner Cleanup should should be done only using cronjob. Interval between chat status checks in seconds, 0 disabled. How long operator can wait for message from visitor before time between messages are ignored. Values in minutes. How long visitor can wait for message from operator before time between messages are ignored. Values in minutes. Show BB Code button Which ip should not be allowed to chat Automatic chats purging. 0 - disabled, n > 0 time in minutes before chat is automatically deleted Automatically reopen chat on widget open Automatic pending chats closing. 0 - disabled, n > 0 time in minutes before chat is automatically closed Automatic bot chats closing. 0 - disabled, n > 0 time in minutes before chat is automatically closed Automatic active chats closing. 0 - disabled, n > 0 time in minutes before chat is automatically closed Automatic chats closing. 0 - disabled, n > 0 time in minutes before chat is automatically closed Automatically close active chat if from last visitor/operator message passed. 0 - disabled, n > 0 time in minutes Automatically close pending chats where visitor has left a chat. Timeout in minutes, last activity by visitor <desktop timeout>,<mobile timeout>. Chats waiting in pending queue more than n seconds should be auto-assigned first. Time in seconds Support application name, visible in browser title. Allow user to reopen closed chats? Track all logged operators activity and ignore their individual settings. How long operator should go offline automatically because of inactivity Change to your site Terms of Service How many seconds chat accept link is valid. Set 0 to force login all the time manually. system/buttons Block this IP Save Ruaj Update Rinovo Cancel Anulo Edit Redakto Delete Fshi Empty... Bosh New E re Updated U rinovuan Search Block IP Block e-mail Yes No Close Send message to visitors Send the message and start a chat Send Dergo Check all Save and continue Ruaj dhe vazhdo Continue Vazhdo Start archiving Fillo arkivimin Return Kthehu Save & Exit Delete department Fshi departament Send test notification Submit Test Testo Send test message Voice call abstract/abstract_form Updated! chat/copyautoresponder Copy Copied! Please choose atleast one department! abstract/widgettheme Welcome message Offline message Pending chat messaging Visitor not replying messaging Operator not replying messaging On-hold chat messaging Close messaging Survey Multi-language chat Add translation Search for language. Enter * to see all. See all variations Invitation Bot Dynamic Events Design Inject HTML Choose what bot trigger element append after auto responder message Preview Download theme Status widget style Widget container Messages style Need help widget Chat widget Custom content Custom CSS Custom bot style Notification Online status options Offline status options Images Live preview Visitor messages style Operator messages style New message separator style Scroll to the bottom style Other Override embed code settings Build your own need help widget layout Set default HTML If you want to get nerdy you can build your own eye catcher using default template as starting point. You can adjust need help widget dimensions above. Also see what placeholders we support. General settings Text changes Text content before user fields Choose manually bot ant trigger Default Other Operator messages style System assistant messages style General Bubble background color Title color Text color My messages bubble background color Other operator bubble background color Chat background color New message separator color Time text color Title text color Message text color Main background color Link default text color Default text color Dropdown background color Navigation bar icons text color Navigation bar icons hover text color Tab border color Button text color Button background color Button border color Button active text color Button active background color Button active border color Dropdown hover background color Dropdown border color Online background color Panel header background color Panel header border color Header background color Panel background color Active tab background color Breadcrumb background color Breadcrumb border color Menu active background color Menu text color Tab text color Table border color Navbar toggle background color Navbar toggle border color Tab active text color Header border color Button border radius Choose a bot Choose a trigger Minimum time in second how long sync has to be stopped before allowing reset auto responder Maximum time in seconds how long sync has to be stopped before we do not reset auto responder Disable reset auto responder if visitor was redirected to survey Do not send messages to pending chat if chat is assigned to operator. This auto responder applies only to proactive invitations. If variable is not passed should we keep previously recorded value? This variable is invisible for operator and will be stored in chat_variables attribute Invitation message width Invitation message placement from bottom Invitation message placement from right Mobile HTML Mobile style Custom image 1 Custom image 2 Custom image 3 Custom image 4 Custom image 5 Disabled Disable chat preview Name Name of the company Chat status if customer is chatting with a bot Header icons order. _print is optional and indicates we should also print a text after an icon Need help header text Need help tooltip timeout, after how many hours show again tooltip? After how many seconds after page load show need help tooltip? After how many seconds after page load show status widget Need help widget width Need help widget height Position from right Position from bottom Show need help tooltip? Hide need help widget for mobile devices. Always visible. Usefull if you make custom HTML and want that need help would be always visible. Hide close button Hide message time from visitor Use modern look. It is used only in older widget. Use a new widget look for old embed code. If you can not change easily old embed codes you can force system to load new widget still. Need help standard text Widget border width (px) Online status text [old widget] Offline status text [old widget] Operator intro text Have a question? Ask us! Background color Status widget border color Text/Icon color Operator image in chat widget Logo image, visible in popup Logo image, visible in widget left corner, 16x16 Show copyright widget logo in left corner Hide widget close button Hide popup option Disable sound for the visitor by default If visitor opens a popup keep chat in the widget also Header height (px) Widget response layout width trigger (px) Header padding (px) Site URL Text above start chat form fields Custom html before start chat form fields, popup Inject HTML on widget open Header HTML. Here you can paste custom head HTML. Custom html before start chat form fields, widget Custom page CSS (new widget only) Custom html before start chat form fields, popup (bot mode) Custom html before start chat form fields, widget (bot mode) Custom html before standard widget header Custom html inside standard widget header Custom html before standard widget status header Start chat button text, standard chat TOS text Title of the minimize icon Title of the popup icon Title of the end chat icon Start chat button text, bot chat Leave a message button text Online image Notification icon Offline image Widget header background color Widget border color Custom need help HTML Need help background color Need help hover background color Need help text color Text when user starts chat based on proactive invitation Text when operator closes a chat Text when user starts a chat and is waiting for operator to join a chat. Only if queue is 1 or if less than a minute wait time. Text when user starts a chat and is waiting for operator to join a chat. Only if queue is > 1. {number}, {avg_wait_time}, {avg_wait_time_live}, {avg_wait_time_live__string if more than one minute live wait time}, {avg_wait_time__string if more than one minute wait time} Text when user starts a chat but department is offline Leave a message form text Thank you for your feedback text Need help border color Need help close background color Need help close hover background color Need help operator image Status widget additional CSS, takes effect after save Custom CSS only for popup Widget container additional CSS, takes effect after save Widget body additional CSS, takes effect after save Minimize image Restore image Close image Popup image Visitor bubble background color Visitor title color Visitor text color Operator bubble background color Operator title color Operator text color Show voting thumbs? Use different title for the name field Use different title for the e-mail field Use different title for the file field Use different title for the phone field Use different title for the question field Use different title for department? E.g Location Location Additional option before department selection Choose department Button background hover color Button top and bottom Button padding right and left Button font size Widget height (px) Widget width (px) Operator avatar Need help avatar Widget position from right to append Widget position from bottom to append Widget position from right to append in invitation After how many user messages show switch to human button. empty - never, 0 - always Placeholder for message text Main operator title, {nick}, {name}, {surname} Chat is unavailable and offline form is disabled. Do not allow visitor to edit previous message by pressing up arrow Before closing chat ask user does he really want to to close chat Show start chat form instantly after operator closes a chat. Show previous chat messages in chat widget. Hide job title Close chat if page is refreshed. Usefull if you have embed code in popup. Do not prefill offline message with chat messages. Hide BB Code button Show new messages snippet widget Allow visitor to change font size Show go to survey button on chat close Try to expand widget to full screen in page embed mode Automatically determine intro message by bot default message Try to detect language from browser headers Bubble style messages Hide chat status block Use expanding message area Hide visitor profile Notifications enabled Notification title Notification domain Header icons color Offline widget background color Offline widget border color Offline text/icon color Show close widget button in status widget Show operator profile in a new row Enable embed code override New messages text. 1 message case New messages text. 2 or more new messages Scroll to the bottom Scroll to the bottom background color Close button position in embed mode New message text New message text color New message background color Widget themes abstract/proactivechatinvitation Set priority to If department is online and visitor starts a chat and is waiting for some to accept chat. This will be initial message he will get. If department is offline and visitor starts a chat this message will be send instaed of default welcome message. If this message is empty - welcome message will be send. You can also use 5 images using keywords as {proactive_img_1}, {proactive_img_2}, {proactive_img_3}, {proactive_img_4}, {proactive_img_5}. You can use these events. These events should be used on onclick event. Main wrapper element should have id of New widget options Old widget options If chat was accepted by the same language speaking operator you can send visitor a custom message on chat accept event. What languages should be ignored. If chat language is one of the selected, message will not be send. If you leave empty - message we will be send only if translated message is found. If you want pro active chat invitation to work it has to be enabled in chat configuration Konfigurimi i chatit also online users tracking has to be enabled aktivizuar Object ID Category Message File If same identifier used for two columns, both values will be represented in single column. Line Severity Source Time Language, leave empty for all. E.g lit, rus, ger etc... Name Operator. Visitor will see this operator nick. Position Department Departament User Wait message. Visible when users starts chat and is waiting for someone to accept a chat. Wait timeout. Show visitor this message when wait timeout passes How many times repeat message? Applied only to first message. Redirect visitor to survey if visitor does not responds within N seconds Survey Timeout. [1] Default on hold message Message for timeout [1] Message for timeout [2] Message for timeout [3] Message for timeout [4] Message for timeout [5] Timeout. [2] Timeout. [3] Timeout. [4] Timeout. [5] Message to visitor on chat close Message to visitor if department is offline Message to visitor if operator speaks same language as visitor. Icon name Icon identifier it should have same value you enter in alert icon trigger Column name Column identifier Column icon, material icons text Variable name Enabled Visible in chat list Visible in online visitors list Department rule to apply To what department transfer chat Expected variable value Set chat priority to Rule priority Javascript variable value Variable identifier Variable changed from [b]{old_val}[/b] to [b]{new_val}[/b] Log message for for variable. Variables you can use {old_val}, {new_val} Variable type Default message Visitor ID Event ID Timestamp Value Name for personal purposes Operator name Time on site in seconds Delay invitation widget show for N seconds if invitation was already matched. Delay invitation widget show for N seconds if trigger is matched for first time. If dynamic invitation was matched on page refresh show instantly. Otherwise dynamic conditions will have to be matched again. Inject only HTML, widget state will not be changed. Matched invitation is executed on each page load. Pageviews Referrer domain without www, E.g google keyword will match any of google domain How many times user show invitation, 0 - untill users closes it, > 0 limits. Requires e-mail Requires name Show on these devices only Assign to shown operator Show everytime it is matched Show invitation next time even if a customer started a chat Requires phone Show random operator profile Enter operators IDs from whom random operator should be shown, separated by comma Identifier, for what identifier this message should be shown, leave empty for all Tag Auto responder to apply Campaign Bot Trigger to execute Execute bot only if there is no online operators Matched times Message to user Message to returning user Nick which will be used if we cannot determine returning user name This is dynamic invitation Choose a dynamic event Show invitation if visitor is idle for n seconds Disabled Apply HTML invitation only to mobile devices Inject HTML everytime dynamic event occurs Do not show widget automatically Show widget on invitation to chat. Applies only to desktop devices. Close button above invitation Show profile photo on the left Hide operator name in invitation widget Show default header on proactive widget open event Play sound Append trigger content in full widget Append trigger content in intro message Identifier Do not store event if from last event has passed less than x seconds. Filter by value Audit log Auto responder Pergjigje Automatike Chat alert icons Chat columns Chat priority String (case sensitive) String (case insensitive) Integer Decimal Encrypted Chat variables Pro active chat campaigns Pro active chat events Mouse leaves a browser window Visitor idle N seconds on site Pro active chat invitations Pro active chat variables Subject chat/startchatformsettings Allow to attatch a file Add event Remove Start a chat form settings Fillo biseden nga konfigurimet At least one field has to be visible and required in the popup and page widget Te pakten nje fushe duhet te jete e dukshme dhe detyrueshme tek faqja Custom fields generator, these fields will be visible in start chat forms Field label Default value Type Text Password Hidden Dropdown Visible on Offline and online form Only offline Only online Show if Always Username is empty Size (between 1 and 12) Field identifier Is required Hide if prefilled Options Each option in new line Add a field left right Priority Enable leave a message functionality automatically if there are no online operators Aktivizo lenien e nje mesazhi automatik nqs nuk ka asnje operator ne linje Auto start chat if there is no required fields. Usefull in case bot handles chat. Open popup on mobile devices using mobile layout. Do not process internal pages and use redirects. Disable start chat URL Online form settings Konfigurimi i Formes 'ne linje' Offline form settings Konfigurimi i formes 'jashte linje' Additional form settings Custom fields URL Arguments Pre chat Name Emri This field is visible in the popup Kjo fushe eshte e dukshme ne hapje This field is visible in the page widget This field is invisible but prefilled data is collected This field is hidden if chat is started with bot This field is Kjo fushe eshte Required E detyrueshme Optional Me deshire Column width, 1-12 E-mail E-Mail Message Mesazhi Automatically start chat then user starts typing. Only message field has to be required Start chat process in the background as soon user submits form. Only message field has to be required Phone Telefoni Terms of service acceptance checkbox Checked by default Allow to attach a file Show operator profile above input fields Remove space after operator profile Hide message label Show messages box above input fields, usefull for UX combinations. Hide start chat button. Usefull if in the theme you choose bot and trigger with a buttons. No border under a profile Lazy load widget content. Widget content will be loaded only if visitor clicks a status icon. Initial user message height in pixels Department settings Requires pre-filled department User can not change passed department. Encryption Encryption key, min length 40 Argument identifier Argument name Start chat settings List of start chat settings Department New Please enter resource identifier Add resource Minimum 40 characters for encryption key! Start chat form settings Filli biseden nga konfigurimet Default settings chat/lists/search_panel Select event Object ID Category Source Exclude personal responses User ID Search Kerko Department filter Choose department Title Message Fallback message Department Departament Subject CSV Import Date range from Hour and minute from Date range to Hour and minute to Generate Include content Include survey Include messages statistic Include subject Include additional chat variables as columns Export XLS Export CSV Export XLS/CSV Close selected Delete selected Fshi te zgjedhurat Nick Nofke User group Select group User Perdorues Select user Zgjidh perdoruesin Chat ID E-mail E-mail Department group Advanced search Select hour Select minute Wait time Vote status Any Not Voted Up Voted Down vote Chat status Product Visitor ID Chat duration Chat duration from From Chat duration till Till Proactive invitation Bot Visitor status on chat close Online Offline Undetermined Has unread operator messages Yes No IP Has unread messages Unanswered chat Anonymised Chats without an operator Chats with an operator Chats which had a bot Chats which did not had a bot Abandoned chats Dropped chat Print Printo Export chats Update view Save as view Reset Choose department group Choose status Pending chats Active chats Bot chats Closed chats Chatbox chats Operators chats Select product Choose proactive invitation Select bot Choose country Select department Zgjidh departamentin Type to search Shtyp per te kerkuar Search for a user. First 50 users are shown. Transfer to bot only if department is offline Bot follows online hours. Department will be offline if there is no online operators or it is outside work hours. Select translations Name Hidden Visible only if online Disabled Survey Select survey File name Please choose Invitation Group field Exclude offline requests from charts Show only offline requests Has unread messages from visitor Abandoned chat Compare to past Agent Chats Choose subjects for stats Group by Month Day Week Day of the week Sunday Monday Tuesday Wednesday Thursday Friday Saturday Day interval to include from Day interval to include to Date range from to Average Total number of chats Number of chats while online Hours on chat (sum of chat duration) Time online (sum of time spend online) AVG number of chats per hour Average pick-up time Average chat length Include hours (from, to) Group results by operator Minimum chats Optional XLS XML JSON Save Username Nickname Surname Account status Active Deactivated Go to my views Include records from the past The higher number the higher in the views list it will appear Save search chat/subject If you do not choose any department, subject will be visible for all departments Choose a subject Set a subject Subject Subject selected! Subject unselected! Please choose a subject survey/form Add option Enter a possible answer to your question here... Enable stars Enable question Enable question with an answers chat/cannedmsg Main Add translation Search for language. Enter * to see all. Edit Identifier, use it like {identifier} in canned responses, or bot Default Add combination Default value Value Priority Rules with highest priority will be checked first Replaceable variables Identifier Delete New Title/Message Department Departament User Perdorues Delay Vonese Position Pozicion Auto send Dergese automatike Edit message Redakto mesazhin Delete message Fshi mesazhin New canned message Mezash i ri i konservuar By default last 30 days statistic is shown. Used This change will be applied to all departments that use this canned message Messages We are not collecting statistic. Active it Title Explain Automatically send this message to user then chat is accepted Automatikisht dergo këtë mesazh tek përdoruesi kur chat-i pranohet Delay in seconds Vonesa ne sekonda The smaller the position value the higher the canned message will appear in the list Message Mesazh Fallback message HTML Snippet Tag's Subject Canned messages Mesazhe te konservuara Edit canned message Redakto mesazhin e konservuar Default department if visitor does not have assigned one Name Department, if you do not choose command will be available to all departments. Group Language Siteaccess Personal canned message Mesazh personal i konservuar Canned message was saved Mesazhi i konservuar eshte ruajtur Personal auto responder message Please enter a name Please enter a identifier Please enter a default value Please enter a canned message Ju lutem vendos nje mesazh te konservuar Canned message tags should not contain # character Please choose a department! Please enter language name! Please choose a language! System configuration Konfigurimi i sistemit 🔍 Navigate with ⮃ and ↵ Enter. Esc to quit. Send instantly Dialects Edit dialect Languages chat/startchat New ↓ Scroll to the bottom New message! Chat is currently unavailable Please try again later. Department is disabled Departamenti eshte i pavlefshem E-mail E-mail Enter your email address Phone Telefon Enter your phone Enter your message Shkruani mesazhin tuaj Your question Pyetja juaj Type your message here and hit enter to send... Shkruaj mesazhin tuaj ketu dhe jepi 'Enter' per ta derguar... Please provide a department Name Emer Enter your name Are you sure you want to close this chat? Type your message here... Live support is not available in your country Live Support There are no online operators at the moment, please leave a message Nuk ka operatorë në linjë në këtë moment, ju lutem lini një mesazh File Your request was sent! Kerkesa juaj u dergua! Leave a message Lini nje mesazh Send message Cancel Record voice message Stop recording Play recorded audio Stop playing Send voice message I accept my personal data will be handled according to our terms and to the Law Please choose Start chat Fillo biseden Department Departament Offline Jashte linje Have a question? Ask us! Send Dergo Department is offline Go to leave a message form Cancel and choose another department characters Personal assistant Asistent personal Fill out this form to start a chat Plotësoni këtë formular për të filluar një bisedë There are no online operators at the moment, please leave your message Nuk ka operatorë në linjë në këtë moment, ju lutem lini një mesazh Me Product Choose a product Choose your language Minimize Popup End chat You Us Summary Invalid CSRF token! Please enter a valid email address Ju lutem vendosni nje adrese e-mail-i te vlefshme Maximum 50 characters Maksimumi 50 karaktere At this moment you can contact us via email only. Sorry for the inconveniences. Please enter your name Ju lutem vendosni emrin tuaj Maximum 100 characters Please enter your message Ju lutem vendosni mesazhin tuaj Maximum Maksimum characters for a message karaktere per mesazh You have to accept our Terms Of Service Ju duhet te pranoni Kerkesat tona te Sherbimit Please enter your phone Ju lutem vendosni numrin tuaj te telefonit Maximum 100 characters for phone Maksimumi 100 karaktere per telefon Invalid file Please choose department! Could not find a product! Could not determine a default department! Nuk mund të përcaktojë një departament parazgjedhur! Please choose a product! At the moment department is overloaded, please choose a different department or try again later! is required eshte e nevojshme Could not decrypt data! Visitor Vizitor Your request was not processed as expected - but don't worry it was not your fault. Please re-submit your request. If you experience the same issue you will need to contact us via other means. Invalid file extension Invalid file extension! To big file! Chat was transferred to operator! Chat was transferred to bot! Button action could not be found! Trigger could not be found! Update actions could not be found! Please enter a message, max characters Ju lutem vendosni nje mesazhin,max karaktere You cannot send messages to this chat. Please refresh your browser. Pending Chat Unread message Alert notification Bot Chat New message from operator Transfer Chat Assigned Chat You do not have permission to chat! Please contact site owner. Ju nuk keni te drejte per te biseduar! Ju lutem kontaktoni pronarin e faqes. Fill in the form to start a chat Plotësoni formularin për të filluar një bisedë You can edit only your own messages! You have subscribed to new messages notifications! Enter a message Pending to join... Already a member Invite Cancel invite Leave the group Enter operator name or surname or just click search to invite Leave the group, you still can join anytime you want. You cannot send messages to this chat. Chat has been closed. Please enter a message characters max. Start a chat BB code Start a chat with us! New messages! Close Back This chat is closed now. You can close window. Your message... Thank you for your feedback... Chat can not be started now. Please try again later. Go to Survey. There was an issue sending the message. Try again. No internet connection. Please choose! Cancel voice message Play recorded message Stop playing recorded audio system/htmlcode Absent Top right Bottom left Bottom right corner of the screen Cepi i djathte ne fund te ekranit Bottom left corner of the screen Cepi i majte ne fund te ekranit Middle right side of the screen Middle left side of the screen Full height right Full height left no survey HTML code Kodi HTML Popup width Gjeresia Popup Popup height, used only if iframe is used Identifier, this can be used as filter for pro active chat invitations and is use full having different messages for different domains. Only string without spaces or special characters. Leave empty if it is not important to you Offer timeout in days, after how many days show offers for the same visitor again, leave empty for session For what domain you are generating embed code? example.com Choose prefered http mode Based on site (default) Bazuar ne faqe Choose a language Zgjidhni gjuhen Chatbox messages content height Theme Temat Default Copy the code from the text area to the page where you want it to be rendered Place this tag where you want the Live Helper Chatbox module to render. Place this tag after the Live Helper Chatbox module tag. Chatbox Kutia e bisedes Position from the top, is only used if the Middle left or the Middle right side is chosen Pixels Pikselat Percents Perqindjet Size Madhesia Width Gjeresia Height Lartesia Position Pozicioni Disable responsive layout for status widget. Disable minimize icon Show chatbox content instead of widget, users will be able only minimize, not close it. Show chatbox content minimized first time if content is shown. Copy the code from the text area to the footer, before the closing &lt;/body&gt; tag Copy the code from the textarea to page where you want it to be rendered Place this tag where you want the Live Helper FAQ module to render. Place this tag after the Live Helper FAQ module tag. Status text FAQ Position from the top, only used if the Middle left or the Middle right side is chosen Choose what form you want to embed Identifier Place this tag where you want the Live Helper Questionary module to render. Place this tag after the Live Helper Questionary module tag. Help us to grow Na ndihmoni qe te rritemi Embed code Widget embed code (new) Widget embed code (legacy) Page embed code (legacy) Widget embed code Page embed code Set default speech recognition language Speech language Languages Dialects Operator ID ID e Operatorit To what operator chat should be assigned automatically? General Design Hide status when offline Fshih gjendjen kur je jashte linje Show a ‘leave a message form’ when there are no online operators Department Departament Any Cilido Copy the code from the text area to the page where you want your status to appear Place this tag where you want the Live Helper Plugin to render. Place this tag after the Live Helper Plugin tag. Show the page widget when a mouse is clicked Disable proactive invitations Disable online tracking (this overrides the system configuration) Cookie is valid only for domain where javascript embedded (excludes subdomains) Try to detect language automatically Survey at the end of chat Product Minimize action, applies only if status widget is at the bottom Keep where it was Mbaje aty ku ishte Minimize to bottom of the screen Native placement - it will be shown where the html is embedded Invisible, only JS API will be included Popup window width Popup window width in pixels Popup window height in pixels Widget width Widget width in pixels Widget height in pixels Position from the top, only used if the middle left or the middle right side is chosen Percentage Identifier – enter a unique identifier here. This is useful for separating messages and proactive chat invitations from different domains/web pages. Enter a string without special characters or spaces such as “homepage” or “website1”. Please do not enter protocol, only domain name is required Place this tag where you want the Live Helper Status to render. Place this tag after the Live Helper status tag. Static image On each refresh start a new chat. Users will loose chat session browsing through pages! Usefull in embed mode. Check for operator invitation messages. If you are planning to send messages to online visitors manually you can check this. Widget embed/click mode widget (default) Widget position Widget position placement. Bottom right Middle right Middle left Bottom right, full height Bottom left, full height Online status text Offline status text. If you lave empty we will return empty image. Sample image Source code with a link Hash arguments. Visitor will not be able to change passed arguments. Show a leave a message form when there are no online operators Widget status position from right or left depending on main position. E.g 10 or -10 Widget status position from bottom. E.g 10 or -10 System configuration Konfigurimi i sistemit Chat expired Invalid hash Chat was removed chat/getstatus Close Mbyll Open in a new window Hap ne nje dritare te re Minimize/Restore Minimizo/Rivendos Our staff are always ready to help Live help is online... Ndihma eshte Online... Need help? Kerkon ndihme? Allow operator to see your page content? New messages Live Help Live help is offline... Ndihma eshte Offline Screen shared, click to finish abstract/list Are you sure? A jeni i/e sigurt? audit/options Audit Configuration How many days keep log? Log javascript errors Log users changes What objects changes log? Settings updated Options genericbot/list Login history Download Commands list New Bot list Import Bot exceptions groups Rest API Calls Translations groups Translations items Could not execute with args Visitor was blocked by Confirm Cancel Function is not callable Choose Bots user/userlist ID User ID Message IP Date Edit Ndrysho Delete Fshi Command Bot Trigger Name Identifier Username Start activity Last activity Aktiviteti i fundit Duration Was offline for Active chats Pending chats Inactive chats Real Time Active chats Update stats Users Perdoruesit Username (Nickname) E-mail E-Mail Maximum number of chats operator can have. Number of chats Excluded from auto assign workflow Login As New user Perdorues i ri System configuration Konfigurimi i sistemit Statistic Users Actions chat/adminchat Redirect user to contact form Started at Reopen chat Rihap chatin Strike Quote Youtube HTML Code Bold Italic Underline Font Size Color Apply Insert image or file Preview Attach uploaded file Bashkangjit skedarin e ngarkuar Block visitor Close chat Mbyll biseden Screen sharing Copy messages Delete chat Fshi biseden Modify chat Edit chat Print Printo Are you sure? A je i/e sigurt? Redirect to contact form Please enter a URL Redirect to another url Mail was send Posta u deguar Send mail Dergo E-mail Redirect user to survey Choose recognition language Transfer chat Transfero biseden Footprint Gjurme Additional data Te dhena te tjera Hidden field Identifier Chat Click to change chat status Kliko per te ndryshuar statusin Pending chat Chat ne pritje Active chat Chat Aktiv Closed chat Chat i mbyllur Chatbox chat Kutia e chatit Operators chat Chati i operatoreve Bot chat Chat duration Kohezgjatja e bisedes Chat owner Pronari i chatit Location on map Created at Started wait at Closed at Department Departament This is offline message E-mail E-mail Online profile Previous chats Phone Telefon Product Screenshot Computer Smartphone Tablet User left Time zone Zona kohore Visitor Vizitor Start a call Waited Ne pritje Files Skedare Could not detect. Make sure that GEO detection is enabled. Nuk mund të zbulojë. Sigurohuni që zbulimi Gjeo është aktivizuar. Map Harta No information Refresh Rifresko User browsing information Chats Chate Chat notes These are saved per chat Visitor notes. Will remain the same for the same visitor chats. These are saved per visitor Remarks Verejtje Private chat between operators Include system messages Messages Mesazhet Copied! Copy to clipboard Close dialog Mbyll dialogun Notes Invitation Select campaign Select a canned message Zgjidh nje mesazh te konservuar BB Code Personal Global Hold/Un-Hold chat Send delayed canned message instantly Dergo mezash vonese ne cast Send Dergo Created Krijuar Priority Visitor ID Automatic translation Redirect user to another url Sending... Are you sure you want to delete this chat? Mobile Auto responder got error did not accepted chat in time. Chat was assigned to Hold removed! has accepted the chat! Invalid chat status Visitor has already left a chat. Hold can not be applied. Form data not valid Has no access to this chat has invited for the private chat. questionary/htmlcode Show overlay Show different offers for the same user Copy the code from the text area to the page header or footer Status text Teksti i gjendjes Expand the widget automatically for new users Copy the code from the text area to the footer, before the closing &lt;/body&gt; tag HTML code browseoffer/index Browse offers Shfleto ofertat General Te pergjithshme Browse your offers Shfleto ofertat e tua HTML Code Kodi HTML Forms Format Form Forma canned/import Updated Imported Removed Remove old canned messages If you do not check we will try to update existing records without removing all records. Import Expected columns does not match! Invalid file format chat/chat Last visitor message time Show/Hide right column Trego / fsheh kolonën e djathtë User is typing now... Perdoruesi po shkruan tani... Write Preview This chat was closed. You can not write messages anymore. You can only read a messages. You are not chat owner, type with caution. Switch between chats using Alt+ arrows Search for canned messages by using their tags #hash. You can drop files here. Pending Ne pritje Active Aktiv Closed Mbyllur Chatbox chat Kutia e chatit Operators chat Chati i operatorit Bot chat Change chat status Ndrysho statusin e chatit Cancel Anulo Type your message here... Close Mbyll Send Dergo Decrease height Increase height This chat is closed. Ky chat eshte i mbyllur Pending confirm Ne pritje per te konfirmuar Load more... Chatbox is disabled. Kutia e bisedes eshte c'aktivizuar Invalid hash or auto creation is disabled Back to chat Switch to widget Visitor Vizitor Chat started Fillo chat is typing now... Po shkruan tani... Operator is typing now... Operatori po shkruan tani... You have closed this chat! You have been redirected to survey! files/files Not an accepted file type Tip skedari i papranueshem Filesize is too big Madhesia e skedarit eshte shume e madhe Refresh Rifresko Delete file Fshi skedar Sent by Customer Sent by Operator Drop your files here. Hidh skedaret ketu chat/avatarbuilder Build your avatar We will generate avatar based on this string if you do not choose some parts Choose Robo Girl Blonde Evilnormie Country Johnyold Asian Punk Afrohair Normie female Older Firehair Blond Ateam Rasta Meta Color Set chat/bbcodeinsert Image Link Link title Bold Italic Please enter link to an image Please enter a link Here is a link Positive Neutral Negative Things Money Please enter link to an image! Please enter a link! chat/blockedusers IP IP Nick/Email IP/E-mail Block type Department Nick/E-mail Expires in Block date User who blocked Remove block Hiq bllokimin Empty... Bosh... Expires days (cool off) days Permanent/unlimited Block Block visitor Nick Nick and Department E-mail Blocked users Perdorues te bllokuar Please enter an IP to block Ju lutem jepni IP per ta bllokuar User blocking failed, perhaps you do not have permission to block users? Please choose a block type! Chat does not have an e-mail set! Please choose expire option! Visitor was blocked! kernel/message Are you sure? A je i sigurt? department/edit Any Ndonje/Cilido Edit department Redakto Departament Edit department group Edit department limit group Name Emer Visible only if online Disabled I padisponueshem Will not be visible to visitor Nuk do te jete i dukshem per vizitorin Hidden I fshehur Archived Maximum pending chats, if this limit is reached department becomes offline automatically Group limit Delay in seconds before leave a message form is shown. 0 Means functionality is disabled, Priority, used for chats priority Priority, used for departments sort Automate online hours Oret automatike online Notifications Njoftime Chat transfer worklow Auto assignment Product Miscellaneous Te ndryshme Bot configuration Survey Work hours/work days logic is active Your personal time zone Widget time zone Workdays/work hours, during these days/hours chat will be active automatically Work hours, 24 hours format, 1 - 24, minutes format 0 - 60 If you want that chat ignored operators online status and went online only by these defined hours can do that here These hours will be using time zone to render widget online status Change default time zone. Hours from Hours from, E.g. 8 Minutes from Minutes from, E.g. 30 Hours to Hours to, E.g. 17 Minutes to Minutes to, E.g. 30 Custom period Date from Custom work day Date to Add Period Start time End time Remove XMPP recipients XMPP group recipients E.g somechat@conference.server.org/LiveChat These messages will be send as group messages Inform about new chats using XMPP messages Send XMPP messages to all department operators Mail messages How many seconds chat can be pending before about chat is informed a staff Inform about unread messages if from last unread user message has passed (seconds) Please enter value in seconds Inform then chat is accepted by one of the staff members using Other Te tjera Inform then chat is closed by operator, only mail notification is send. Inform then chat is closed automatically, only mail notification is send. Additional e-mail address address to inform about closed chats, to this e-mail will be send all notifications about closed chats To what department chat should be transferred if it is not accepted Timeout in seconds before chat is transferred to another department. Minimum 5 seconds. Transfer immediately to this department if current department has no online operators? Reset assigned user on chat transfer? Automatic transfer is disabled if there is online operators Execute new chat logic again for recipient department? Execute unanswered chat logic again for recipient department? Based on selected department these products will be shown Enable products Required Assigned products This field is max 50 characters length and can be used for any purpose by extensions. This field is also indexed. None Asnje Departments Maximum pending chats E-mail E-mail These bot logic applies also Custom attribute 1 Custom attribute 2 Custom attribute 3 Exception groups to apply Nick, what should be operator nick. E.g Support Bot Command, do not add ! prefix Please choose a bot Please choose a trigger Choose a bot Priority Custom message Identifier Translation Choose Private Not presented Monday E Hene Tuesday E Marte Wednesday E Merkure Thursday E Enjte Friday E Premte Saturday E Shtune Sunday E Diel System configuration Konfigurimi i sistemit Edit a department Redakto departament Departments groups Departments limit groups Edit a group chat chat/syncadmininterface New window Open in a new window Hape ne nje dritare te re No previous chats h. m. s. ago me pare Nothing found Add chat Shto chat Start chat Fillo biseden Last activity Aktiviteti i fundit Accept chat Prano chat Empty... Bosh... Configure dashboard All active chats will appear here. Location Sort by location Visitor Sort by visitor nick Sort by last message time Sort by chat start time Sort by operator Sort by department Has unread messages Chat started at Receive or send indicator and time since it happened Offline request Number of messages by user More than user messages Name You have unread messages Accept invitation and join private chat Accept invite Reject for private chat Reject invite You can join public chat Join public chat You are member of this group chat Member Your new group name Private group Public group New Last message Department Pending chat Operator Sort by online status Last activity ago Active chats Sort by active chats number Change operator status Sort Wait time Redirect user to contact form. Are you sure? A je i sigurt? Time since last message Wait time or time since chat was started Time ago Bot chats will appear here. Please enable bot chats list in your account! Sort by close time Department group Pending chats Bot chats Load statistic Group chats will appear here. Chats assigned to you will appear here. List includes pending and active chats. You will see short list of your site visitors here. Delete chat All pending chats will appear here. Subject filtered chats will appear here. Created Transferred chats to you will appear here. Transfer time Transferred chats to your department will appear here. Transferred chats to you or your department will appear here. chat/translation Visitor language My language Auto translate Translating Automatically detected Automatic translation Translate operator message to visitor language On save automatically translate old chat messages. If not checked only new messages will be translated. Automatically translate operator and visitor messages You can always translate old chat messages by clicking right mouse button on the message. Save settings Translation settings Enter text for testing purposes Translated text Detected language Detect language Translate Enable translation service Bing Google Yandex Use Bing service Select Region Bing client secret, key is never shown for security purposes Bing access token expires Use Google service API key, key is never shown for security purposes Set referrer, usefull if want to limit calls to specific referrer. Use Yandex service Settings updated Missing translate region Missing text to translate Could not detect a language Could not translate Could not detect language We could not detect operator language Detected operator and visitor languages matches, please choose languages manually Operator language is not supported by Google translation service Visitor language is not supported by Google translation service! Translation configuration Settings has been saved Please choose translation languages manually and click Auto translate chat/voice_video Voice & Video & ScreenShare Has not started Visitor - waiting for permission to join the call Visitor - permission granted Pending operator to join the call Operator has joined the call Pending visitor to join the call Visitor requested to join a call Visitor has joined a call Operator has requested a voice call with you! Start a call Visitor requested to start a voice call. Join call Cancel Stop sharing your screen Share your screen Enable video Disable video Un-mute mic Mute mic Call for the visitor also will end. End the call Leave a call. Visitor will remain on the call Leave the call Audio call Audio & video call Let visitor in Please wait untill operator let's you in Me Please wait untill operator let's you join the call Visitor is waiting for someone to let him in! Pending visitor to join the call! Visitor has joined the call! Operator Start conversation chat/screenshot Take user screenshot Screenshot perdoruesin Refresh Rifresko Taken Të marra Empty... Bosh... Perhaps screenshot is under way or screenshot is not supported on client browser, click refresh to check for a screenshot Ndoshta screenshot është në proces ose screenshot nuk është i mbështetur në shfletuesin e klientit, klikoni rifresko për të kontrolluar për një screenshot. Screenshot Screenshot Screenshot store error Screenshot ready... chat/chatpreview Chat preview Send chat front/default Pending confirm Konfirmim ne pritje Active chats Bisedat aktive Unread messages Mesazhet e palexuara Closed chats Bisedat e mbyllura All pending chats Te gjitha bisedat ne pritje All active chats Te gjithe bisedat aktive All unread chats Te gjitha mesazhet e palexuara All closed chats Te gjithe bisedat e mbyllura You do not have permission to use chattabschrome function Please Ju lutem login first. Identifikohuni me pare Online operators Operatoret online Open last 10 my active chats Open my active chats Last 10 your active chats will be always visible Keep my active chats Hide nicknames for offline chats Old dashboard New dashboard Hide/Show chat tabs Tabs/List in left column Chat ID to open Open a chat Open chats Mail settings SMTP Expand or collapse right menu chat/checkchatstatus You are talking with our bot now. A support staff member has closed this chat Një anëtar i personelit ndihmës e ka mbyllur këtë chat A support staff member has joined this chat Një anëtar i personelit ndihmës është bashkuar këtë chat At this moment there are no logged in support staff members, but you can leave your messages Ne kete moment nuk ka asnje anetar te stafit ne linje,por ju mund te lini mesazhin tuaj Pending a support staff member to join, you can write your questions, and as soon as a support staff member confirms this chat, he will get your messages Ne pritje te nje anetari te stafit per tu bashkuar,ju mund te shkuani pyetjet tuaja dhe ne momentin qe nje anetar i stafit konfirmon kete bisede,ai do te marri mesazhet tuaja. You have been transferred. Please wait for operator to join a chat... You are number in the queue. Please wait... Chat status if customer is chatting with a bot Custom need help HTML Pending a support staff member to join, you can write your questions, and as soon as a support staff member confirms this chat, they will get your messages OR Less than a minute You are number {number} in the queue. Please wait... OR Average waiting time for attention is {avg_wait_time} minute{avg_wait_time__s} Thank you for your feedback Type your message here and hit enter to send... {nick} Chat is currently unavailable. Please try again later. New message! New messages! ↓ Scroll to the bottom New Visitor has been redirected to contact form chat/part/operator_profile Subscribe/Unsubscribe for notifications Skype call Switch To Human chat/user_settings End the chat Enable/Disable sound about new messages from the operator Mundeso / Fik,zërin për mesazhe të reja nga operatori Print Printo Send chat transcript to your e-mail Dergo transkriptimin e biseden ne e-mailin tuaj Change my visibility to visible/invisible Ndrysho shikimin nga i dukshem/i padukshem Change my status to online/offline Ndrysho statusin tim nga online/offline Enable/Disable sound about new messages from users Mundeso/Fik zerin per mesazhet e reja nga perdoruesit Enable/Disable sound about new pending chats Mundeso/Fik zerin per bisedat ne pritje Toggle between dark and white themes Change my persistent status to online Send chat chat/dashboardwidgets Choose what widgets you want to see Widgets Alert icons Column number Choose for what icons we should show notification. Choose what icons you want to exclude from the list. Settings updated Send mass invitation message Filter chats by subject Notifications about bot chats To receive browser notifications you have to enable them in your account Notifications settings. Notify me about bot conversation after defined number of user interactions. Notify me if visitor writes more than defined number messages. online status Search was saved Online operators Active chats Online visitors Departments stats Pending chats Transfered chats Ongoing trigger alerts Group chats Unread chats Closed chats My active and pending chats Bot chats chat/editchatconfig Edit Redakto Value in Vlera ne site access Aksesi i faqes Update Rinovo Data updated Te dhenat u rinovuan chat/editnick Your information Updated! chat/errors/adminchatnopermission You do not have permission to access the current chat or chat was merged/deleted! chat/syncuser Support staff member has closed this chat Read more Edit nick Previous conversation Hide Typing... Transferred to as no operators online in Chat was automatically transferred to from Chat was closed by cron! Chat was closed by cron because of inactivity! Chat was closed by cron because visitor left the pending chat! Support has closed the chat window, but You can leave messages, and the administrator will read them later. You do not have permission to view this chat, or the chat was deleted chat/chatnotexists Chat was deleted Chati eshte fshire Survey not exist please check embed code options Resume chat Vazhdo biseden chat/errors/entertext Please enter text! Ju lutem vendosni tekstin! system/xmpp Geo adjustments active Settings updated XMPP settings XMPP active XMPP Message content XMPP Message about accepted chat XMPP GTalk Use standard XMPP service Host Port Login Password Resource Server Recipients Default recipients Test recipients Individual recipients Test group recipients Test message will be send to your account e-mail Use GTalk for messaging Information for your google app Redirect URL, this url you will have to enter in your google app configuration Enter your app information bellow OAuth 2.0 Client ID Please enter your Client ID Client secret Please enter to what gmail address test message should be send? This message will be send to test e-mail Send test message Revoke access token Revoke permission to send a message Authentificate and grant permission to send a message Grant permission to send a message Succesfully authorised, now you can try to send a message Token was revoked XMPP message was sent succesfuly Invalid test e-mail address chat/geoadjustment Apply to chat widget status indicator these rules also? performance decrease is associated with this option Make chat status normal for these countries, countries can be separated by comma "de,gb,us,fr" means chat would be shown as usual only for these countries. For all custom E.g. ar,pl Other countries, put widget/chat status to offline status hidden/disabled, widget will not be shown For unmatched countries put chat status to normal status gjendje normale GEO adjustment chat/onlineusers GEO detection configuration Konfigurimi GEO Map location Harta e vendndodhjes GEO Enabled GEO e Aktivizuar Use this service Perdor kete sherbim API Key Celesi API Use mod_geoip2 Country code server variable Country name server variable City name server variable Region name server variable Latitude variable Longitude variable Use http://ip-api.com Use https://www.abstractapi.com/ip-geolocation-api Use MaxMind, does not depend on any third party remote service You can download city/country database from. bcmath php extension detected Location of city database User country based detection, faster File exists Skedari ekziston File does not exists Skedari nuk ekziston User city based detection, slower Use PHP-GeoIP module Support for PHP-GeoIP detected Requests will be comming from Username Emer IP, if your site remote IP is different from detected one, please provide correct remote IP address Save Ruaj Drag a marker where you want to have map centered by default. Zoom is also saved. Google Maps API key, saved automatically. After pasting the key, refresh the page. Settings updated Cilesimet u rifreskuan Send message Dergo mesazh Chat list Dashboard City Qyteti Lat. Lon. Time zone Koha Lokale Identifier Indetifikues Nick Additional information Informacion Shtese Last activity Aktiviteti i fundit ago me pare On page Yes No User does not have any message from operator Përdoruesi nuk ka ndonjë mesazh nga operatori User have not seen message from operator, or message window still open. Përdoruesi nuk kanë parë mesazhin nga operatori, ose dritare mesazhi ende e hapur. User has seen message from operator. Përdoruesi ka parë mesazh nga operatori. User is chatting Perdoruesi eshte duke biseduar User is not having any chat right now Perdoruesi nuk eshte biseduar ne keto momente Operator has send message to user i ka dërguar mesazh për përdoruesit No one has send any message to user yet Askush nuk ka dërguar ndonjë mesazh perdoruesit ende First visit Vizita e pare Last visit Vizita e fundit Total visits Numri total i vizitave time(s) invitation logic was applied Pageviews Numri i faqeve te vrojtuara Total pageviews Numri total i faqeve te vrojtuara Time on site Koha ne faqe Total time on site Koha totale ne faqe Current page Faqja aktuale Came from Vjen nga Are you sure? A je i/e sigurt? Clear list Pastro listen User tracking is disabled, enable it at Gjurmimi i perdoruesit eshte i c'aktivizuar,aktivizoje ate tek Chat configuration Konfigurimi i chatit Online visitors list Online visitors on map Preview chat Visits New has sent a message to the user i ka dërguar një mesazh për përdoruesit Seen Unseen Page Faqe From Enable/Disable sound about new visitor Aktivizo/Fik zerin per vizitor te ri Enable/Disable browser notifications about new visitor Aktivio/C'aktivizo njoftimet nga shfletuesi per vizitore te ri Online visitors Vizitore ne linje User has message from operator Përdoruesi ka mesazh nga operatori Marker timeout before it dissapears from map seconds sekondat minute minute minutes minutat online users perdoruesit ne linje Show only connected Group list by Grupo listat nga Group by Grupo nga User country Vendi i përdoruesit Page title Titulli i faqes Referrer Referuesit Department Departament Refresh list every Rifreso listat cdo second sekonda Show visitors who visited site in the past Shfaq vizitoret te cilet kane vizituar faqen me perpara hour ore day dite days ditet Max records to return Visitor local time Ora lokale e vizitorit By user status on site Action Veprim User has not seen a message from the operator, or the message window is still open. Perdoruesi nuk e ka pare mesazhin nga operatori,ose dritarja e mesazhit eshte akoma e hapur User has seen the message from the operator. Perdoruesi e ka pare mesazhin nga operatori User does not have any messages from the operator Perdoruesi nuk ka asnje mesazh nga operatori Chat Returning Start a chat +20 (More than 20 seconds spend on site) 20 (Less than 20 seconds spend on site) Files upload for users is active Ngarkimi i skedareve per perdoruesit eshte aktiv Allow visitor to choose only one file for the upload Files upload for operators is active Ngarkimi i skedareve per operatoret eshte aktiv Remove meta information from images Uploaded files from visitors are scanned Voice messages for visitors is active Voice messages for operators is active If you do not choose any department from below we will track all departments. Country code variable does not exist! Country name variable does not exist! Please enter city variable! Ju lutem vendosni nje variabel qyteti Please enter latitude variable! Ju lutem vendosni nje variabel gjeresie Please enter longitude variable! Ju lutem shkruani nje variabel gjatesie Please enter API Key! Setting service provider failed, please check that your service provider allows you to make requests to remote pages! MaxMind city file does not exists! MaxMind country file does not exists! Setting service provider failed, please check that MaxMind database files exists! Please enter the API key! Please enter the API username! Please enter IP! Ju lutem vendosni IP! Setting service provider failed, please check that your service provider allows you to make requests to remote pages and your API key and username is correct! Setting service provider failed, please check that your service provider allows you to make requests to remote pages and your API key is correct! Setting service provider failed, please check that you have installed php-GeoIP module and GeoIPCity.dat file is available! Please choose a service provider! Online users Perdoruesit ne linje system/configuration Request notification permission Close button Chat duration New chat notification settings Supported: group_chats, online_operators, departments_stats, online_visitors, pending_chats, unread_chats, transfered_chats, active_chats, closed_chats, bot_chats, my_chats Supported: dashboard,online_map,online_users,pending_chats,online_map,active_chats,unread_chats,closed_chats,online_operators Default settings Departments Departamentet Departments groups Departments limit groups Time zone settings E-mail templates E-Mail-et Shabllon GEO detection configuration Alert icons Chat archive Arkivimi i bisedave Audit Logs Configuration Login history Automation Auto responder Pergjigje automatike Blocking Blocked users Perdoruesit e bllokuar Bot Bot list Bot exceptions Translations groups Rest API Calls Commands Browse offers embed code Canned messages Mesazhet e konservuara Canned replaceable variables Chat Additional chat columns Chat configuration Konfigurimi i bisedes Live help embed code Chats list Lista e bisedave Chat priority Additional chat variables Chatbox embed code Kodi i ngulitur i kutise se bisedes Mail settings FAQ embed code Files Skedaret Files configuration List of files Lista e skedareve GEO adjustment Group chat Group chats list Options Integration Languages configuration Konfigurimet e gjuheve Visual settings for the visitor Widget themes Import new themes Importo tema te reja Default theme Tema Baze Visual settings for the admin Admin themes Default admin theme Personal theme Maintenance Mirembajtia Mobile Settings Sessions Notifications Subscribers list Offline settings Paid chat configuration Update information Rifreskim informacioni Pro active chat invitations Pro active chat campaigns Pro active chat events Pro active chat variables Product Questionary embed code Re-captcha settings Rest API Start chat form settings Fillo biseden nga konfigurimi Statistic Statistikat Subjects Surveys Synchronization and sound settings Konfigurimi i sinkronizimit dhe zerit Chat transfer configuration Automatic translations Users Perdoruesit List of groups Lista e grupeve List of roles Lista e roleve Import users Password requirements Advanced Users actions Voice & Video & ScreenShare Webhooks Incoming webhooks Send webhook message XMPP settings Speech System configuration Konfigurimi i sistemit Embed code Kodi i ngulitur Live help configuration Konfigurmi i ndihmes direkte System Sistemi Show notification only if I am an owner pending chat You will stop receive notifications for pending chats if you are not an owner Show notifications if I am offline You will not receive notifications if you are not online Show alert for new chats Show alerts for transferred chats You will receive alert notification if chat is transferred directly to you. You will be able to accept it directly from alert. Activity tracking is set at global level. Your settings will be be ignored. Timeout value still will be taken from your account settings. Change my online/offline status based on my activity After certain period of time if no actions are detected you will be marked as offline automatically Choose timeout value Select after how long of inactivity you will be marked as offline automatically Use default system value minutes File configuration Konfigurimi i skedareve Edit file New file Skedar i ri chat/listchatconfig Application name Emri i aplikacionit Site settings Konfigurimet e faqes New and old widget supported attribute Old widget supported attribute Other attributes (Widget is open) or (closed and user has activity in last 5 minutes and ping respond) (Widget is open or closed) and (user has activity in last 5 minutes and ping respond) Update Rifreskim Settings updated Konfigurimet u rifreskuan Data protection Screen sharing Notifications about new chats Njoftimet per bisedat e reja Copyright settings Konfigurimet e autorit Online tracking Misc Visitor activity Workflow Chat configuration Konfigurimi i bisedes Online if Chat related Cookie related This determines should status widget change it's status once operator logins. Recommended value 290 List chat configuration Konfigurimet e listes se bisedave chat/pendingchats Information Informacion Operator Department Status Open in a new window Hape ne nje dritare te re Reject chat Refuzo biseden Pending chat Active chat Closed chat Chatbox chat Operators chat Bot chat Empty... Bosh... Chats list Lista e bisedave Login history Commands Bots Rest API Calls Translations groups chat/activechats Close chat Mbyll biseden Delete chat Fshi biseden Offline request Open in a new window Hape ne nje dritare te re Empty... Bosh... chat/closedchats Delete chat Fshi bisede Empty... Bosh... pagelayout/pagelayout Empty... Bosh... Nothing found... collapse/expand Active chats Bisedat aktive Closed chats Bisedat e mbyllura My active and pending chats Pending chats Bisedat ne pritje Unread messages Mesazhet e pa lexuara Chats transferred to you directly Transfero biseden direkte tek ti Transferred to your department Transferuar tek departamenti jot Download XLS Hard limit Soft limit Hard limit - (active online operators chats - inactive online operators chats) (soft limit - active chats) Hard Soft Group chats Number of elements in list Main information All departments Check all Only online Only explicit online Hide hidden Hide departments Hide departments groups Hide disabled Department group Department Users Search for operator User User group Bot chats Departments stats Online operators Online visitors Vizitoret ne linje Ongoing trigger alerts! Transferred chats Clean cache Offline Online Home Faqja kryesore Modules Browse offers Shfleto ofertat Chatbox Kuti Bisede FAQ Questionary New chat request Kerkese e re per bisede New chat has been transferred to you directly! Edit Quote Copy Copy all Ask for help Translate New Chat Dashboard Settings This window will be automatically refreshed in {{lhc.lhcVersionCounter}} seconds due to a version update. You have weak internet connection or the server has problems. Try to refresh the page. Error code {{lhc.lhcConnectivityProblemExplain}} You went offline because of inactivity. Please close other chat windows if you have any Chat tabs Chats list Lista e bisedave My views Account Llogaria Logout Dil Configuration Dark/bright New messages New chats Invisible Visible Always online Based on activity chat/syncadmin System assistant Asistenti i sistemit chat/maintenance Maintenance Mirembajtia Automatic chats close, click to close old chats Automatic chats purge, click to purge old chats Update chats duration by using new algorithm Closed chats Bisedat e mbyllura Purged chats Bisedat e spastruara Chats duration was updated chat/statistic Chats number grouped by date and nick user agent Statistic Statistikat What charts to display Chat numbers by status Unanswered chat numbers Message types Proactive chats number vs visitors initiated Number of chats by subject Canned messages statistic Number of Thumbs Up/Down Number of chats by country Number of messages by user Number of chats per hour, average chat duration Average wait time in seconds (maximum of 10 minutes) Number of chats by user Number of chats by department AVG visitor wait time by operator Average chat duration by user in seconds Usefull if you prefill usernames always Unique group field records grouped by date Chats number grouped by date and group field Thumbs up Thumbs down Number of chats Unique records Active Operators Pending Closed Proactive Visitors initiated Visitors System Bot and Auto responder Average chats Max chats Download CSV All operators statistic will be downloaded Please choose statistic parameters first! Total chats Totali i bisedave Bot Default checked charts for Chats statistic Department statistic generation Average chat duration should be calculated fo the last minutes hour hours day days week weeks Average wait time should be calculated for the last Collect canned messages usage statistic Updated Online Disabled Overloaded Offline Date Hour Parameter Parametrat Value Vlera User Perdorues Total messages Totali i mesazheve Votes Votat Last activity Aktiviteti i fundit If you have thousands of chats generating this report can significantly increase server load! ago me pare Avg. Wait Time Chats Started Abandoned Chats % of chats Abandoned at time % Total Total visitors Visitors City Visitors Country New visitors Chatbox chats Last 24h statistics Unique grouped by date nick's user agent's device type's Average number of chats & peak per hour Number of Thumbs Down Number of Thumbs Up Operators statistic, top 100 by chats number Agents statistics Departments Last 24 hours statistics Total statistics Total active chats Totali i bisedave aktive Total closed chats Totali i bisedave te mbyllura Total messages (including visitors, system and operator messages) Total messages (only operators) Totali i mesazheve(vetem operatoret) Total messages (only system messages) Totali i mesazheve(vetem mesazhet e sistemit) Total messages (only visitors) Totali i mesazheve(vetem vizitoret) Total pending chats Totali i bisedave ne pritje Unanswered chats Returning visitors Countries Cities User agent Time on site more than 10 min. chat/modifychat E-mail is send then visitor starts new browsing session User attribute Chat attributes Debug E-mail Recipient e-mail Inform me then visitor returns E-mail is send when visitor starts new browsing session Nick Phone Update chat Unanswered chat Department Chat information was updated chat/sendchat Enter your e-mail Vendos E-Mail-in tuaj chat/sendmail Recipient Marresi Recipient e-mail Marresi i email-it Subject Subjekti From name Per emer Reply e-mail Kthe e-mail From e-mail Nga e-mail Type your message to the user Shkruaj mesazhin tuaj perdoruesit Send the mail Dergo e-mail Embed link to file Send mail to the user Dergoi e-mail perdoruesit Mail was sent to the user E-mail u dergua tek perdoruesi Please enter recipient e-mail! Ju lutem vendos marresin e-mailit From e-mail is missing! Forma e e-mail-it mungon Reply e-mail is missing! Kthimi i e-mail-it mungon! Subject is missing! Subjekti mungon! chat/sendnotice Type your message to the user Shkuaj mesazhin tuaj perdoruesit Open full widget for the visitor Assign the chat to me if the visitor replies Do not send automated messages if the customer replies Requires e-mail Kerkon e-mail Requires name Kerkon emer Requires phone Campaign Canned message Send the message Dergo mesazhin Visitor have assigned chat with id Chat is in pending/active state. Chat is in bot status. Chat is closed, we will start a new chat. We will initiate a new chat, because visitor has ended previous chat already. Is in survey/closed chat/filling contact form Visitor does not have any chat. We will initiate a new chat. Send the message and start a chat Message was sent to the user Mesazhi u dergua tek perdoruesi If the message was already sent, this will mark it as not delivered and the user will be shown the chat message again. Nëse mesazhi është dërguar tashmë, kjo do të shënojë atë si paderguar dhe përdoruesit do ti tregohet mesazh bisede përsëri. Send a message to the user Dergoi nje mezash perdoruesit Type your message to the operator Shkruaj mesazhin tuaj per operatorin Start chat with operator Fillo biseden me operatorin chat/syncandsoundesetting Save Ruaj Update Rifresko Cancel Anulo Settings updated Konfigurimet u rifreskuan Synchronisation and sound settings Konfigurimi i sinkronizimit dhe zerit How many seconds for a user to be considered as being online Value in seconds Vlera ne sekonda Sync for new chats, interval in seconds Check for messages from the operators, interval in seconds Preload previous chat messages on chat open Messages settings Konfigurimi i mesazheve Sync for a new user message, interval in seconds Show browser notification for new messages New chat request notification settings Konfigurimi i njoftimeve per kerkese te re bisede Play a new pending chat sound on a new chat request Play a sound on a new message for a back office user Play a sound on a new message for a front end user Show alert message on a new chat request How many times play sound notification Number Numer Delay between sound notifications in seconds delay in seconds Vonesa ne sekonda Seconds Sekonda Please enter a valid online timeout value! Please enter a valid operator message timeout value! Please enter a valid back office sync interval! Please enter a valid new messages sync interval! Synchronization and sound settings user/account Canned messages Statistic Name Emer Updated Te rifreskuara General Interface Delete Fshi Hide bot profile while chat is in bot mode Start chat with hidden message box Do not count button click as a visitor message Updated! Update Rifresko What languages you speak? If pending chats comes in the same language as chosen one. To you will be assigned same language chats first. Updating... Duke u rifreskuar... Logged user Perdoruesit e regjistruar Account data Te dhenat e llogarise Assigned departments Cakto departamentet Visible lists Listat e dukshme Chats Speech Permissions Do not enter a password unless you want to change it Mos futni një fjalëkalim nëse nuk doni qe ta ndryshoni atë Username Emri Your username Emri jot Password Fjalekalimi Enter a new password Vendos nje fjalekalim Repeat password Perserit fjalekalimin Repeat the new password Perserit fjalekalimin e ri Email Email Your email address Chat nickname Surname Mbimer Job title Puna I receive other operators permissions request Skype Skype XMPP username Photo Foto Return Kthehu Pending chats list enabled Active chats list enabled Unread chats list enabled Closed chats list enabled My pending and active chats list enabled Bot chats list enabled I can see all pending chats, not only assigned to me Mund te shoh te gjitha bisedat ne pritje,te cilat nuk jane caktuar tek une Automatically accept assigned chats Auto join private chats Do not scroll to the bottom on chat open Exclude me from auto assign workflow Auto preload previous visitor chat messages Auto uppercase sentences Maximum active chats Show permissions Account updated Rifreskimi i llogarise All departments Te gjitha departamentet Individual departments Assign as operator Read only Assign in read only mode Show archived departments Departments groups Offline Chat status will not change upon pending chat opening Pending chats Bisedat ne pritje User receives other operators permissions request User can see all pending chats, not only assigned to him Perdorusi mund te shikoje te gjitha bisedat ne pritje, te cilat nuk i jane caktuar Exclude from auto assign workflow In order to change operator permissions you have to edit roles Created Notifications Personal auto responder Personal canned messages Mesazhet personale te konservuara Avatar builder Enter any string to generate an avatar Click to set avatar Main Add translation Password was updated. Now you can go to back office. chat/transferchat current Member of these departments groups Online Offline Transfer to a user Transfero tek nje perdorues Transfer to a department Transfero tek nje departament Change owner Change department Logged in users Transfer a chat to one of your departments users Transfero biseden tek nje perdorues nga departamenti jot Only logged and online operators Only operators from same departments Transfer Transfero Only departments which are online and explicitly assigned operator are online Exclude hidden departments Exclude disabled departments You will still remain an owner of the chat. Transfer chat chat/userjoined Visitor has joined the chat! Visitor has joined the chat from popup chat window! chat/userleftchat Visitor has left the chat! Visitor has left the chat! has closed the chat explicitly! invite to chat Page unload. Visitor has closed the chat explicitly! chatarchive/archive Chat archive Arkivat e bisedave Archives list Lista e arkivave New archive Arkivim i ri Configuration chatarchive/archivechats Archiving has finished. Arkivimi ka mbaruar See archived chats Shiko bisedat e arkivuara chatarchive/editarchive Edit archive Ndrysho arkivat Archive updated Arkivat u rifreskuan chatarchive/newarchive Date from Data nga E.g Psh Date to New archive Arkive e re Please enter a valid from date range! Please enter a valid to date range! chatarchive/list Archives list Lista e arkivave From date Till date List chats Lista e mesazheve Process again Proceso perseri Edit Ndrysho Archived chats Bisedat e arkivuara chatarchive/listarchivechats Archived chats Bisedat e arkivuara Information Informacion chat/previewchat Last 100 messages rows 100 rreshtat e mesazheve te fundit chatarchive/process Process archive Process Proceso chatarchive/process_content Date from Date to Potential chats to archive Archived chats Bisedat e arkivuara First archived chat ID Last archived chat ID Archive progress Arkivimi ne proces Pending for action... Ne pritje per veprim... Terms dictionary first archived chat ID last archived chat ID number of archived chats numri i bisedave te arkivuara number of archived messages numri i mesazheve te arkivuara Error accoured during archive process chatbox/configuration Chatbox General Te pergjithshme General settings Konfigurime te pergjithshme Chatbox list system/messages Updated Te rifreskuara chatbox/form Chatbox name Emri i kutise se bisedes Name of manager Emri i menaxherit Identifier Identifikues Chatbox active chatbox/generalsettings Chatbox settings Default new chatbox name Default operator name Messages limit in the chatbox Auto creation by chatbox identifier is enabled Secret hash, this is used when auto creation is disabled more information on how to use it Paid chat settings chatbox/list Chatbox list Name Emer Identifier Identifikues Chatbox Kutia e bisedes kernel/messages Are you sure? A je i sigurt? chatbox/new New chatbox Kuti i re bisede New E re system/etracking Events tracking Events Tracking List of events tracking settings by department Please enable events tracking first! Enable Events Tracking Track all departments Enable tracking only for selected departments. Javascript to execute on event. {{eventCategory}}, {{eventAction}}, {{eventLabel}}, {{eventInternal}} you can use as placeholders. Choose one of the possible templates Google Analytics Javascript for static URL. Paste your GA or any other script here. Widget Chat Invitation Need help Bot Track this event Status was clicked Category Event action Event label Offline message If you leave empty we will set automatically invitation name. Invitation hide Cancel invitation Called if invitation was in full widget and widget was minimised or visitor clicked close icon in invitation tooltip Invitation clicked. Visitor clicked invitation tooltip. It is not triggered if it just clicks status icon while invitation tooltip is shown. Invitation was read. Means visitor opened widget with an invitation either by clicking invitation tooltip or status icon. Need help was shown Need help was hidden Need help was clicked Need help close icon was clicked Bot trigger was executed We will set eventLabel to trigger name Please choose a department Please enter a name Events tracking by department Edit event tracking New event tracking Default settings department/departments Edit Departments Departamentet Name Emer E-mail E-Mail Hidden Disabled Visible only if online Overloaded Archived Yes No Edit department Ndrysho departament Clone New department Departament i ri Are you sure? A je i sigurt? Departments groups Group Pending chats Active chats Inactive chats Bots chats Online operators active chats Online operators inactive chats Max chats Departments limit groups Group chat Operator Type Creation time Public Chat support Private Group chat options User group Operator in chat will see automatically members from this group to be invited into private support chat within chat. Replaceable variables System configuration Konfigurimi i sistemit Archive configuration Departments list Group chats cobrowse/browse Click blue eye at the top to request screen share Request screen share Show my mouse position to visitor On highlight scroll user window location to match my Follow user scroll position On click navigate user browser Screen sharing session has finished Screen is shared Co-browse is stopped by error Co-browse is stopped! chat/operatorsbalancing Active Aktive Maximum number of active chats user can have at a time, 0 - unlimited Maximum number of department active chats, 0 - unlimited If this limit is reached, new chats will not be assigned to any operator. Automatically assign chat to another operator if operator did not accepted chat in seconds, 0 - disabled Minimum delay between chat assignment to operator Delay in seconds before next chat can be assigned to operator. Exclude inactive chats Pending and active chats which visitors has closed chats explicitly or visitors being redirected to survey will be excluded Assign chat to lowest number of chats having operator Try to assign chats first to the same language speaking operators Check for presence of variable Resume auto assign if chat remains pending for n seconds Hide send e-mail button for operators in chat window gallery/album_list_admin Are you sure? department/new New department Departament i ri New department group New department limit group New bot New command New exception group New Rest API Call New translation group New translation item New group chat System configuration Konfigurimi i sistemit Edit New faq/faqwidget FAQ Ask a question Bej nje pyetje Keyword Search No items were found Type your question Shkruaj pyetjen tende E-mail E-mail Question Pyetje Send your question Dergo pyetjen tende Your question was submitted! Pyetja juaj u paraqit Please enter a question! Ju lutem vendoni nje pyetje Please enter your email address! Ju lutem vendosni nje adrese emaili! faq/new Question Pyetje Answer Pergjigje URL, enter * at the end for the wildcard The URL where this question should appear, leave it empty for all Submitter e-mail Identifier, can be used to filter questions by identifier Question is active Pyeteja eshte aktive New question Pyetje e re faq/list FAQ Question Pyetje Identifier Identifikues Active Aktive Y PO N JO Edit Ndrysho Delete this question Fshi kete pyetje New question Pyetje e re faq/view View Vrojto Please enter a manager name! Ju lutem vendosni emrin e menaxherit Please enter a chatbox name! Please enter a chatbox identifier! Please enter answer! Ju lutem vendosni pergjigjen! Identifier has to be shorter than 10 characters! Please enter question! Ju lutem vendoni pyetjen FAQ FAQ FAQ description file/list List of files Lista e skedareve Upload a file Ngarko nje skedar Upload name Ngarko nje emer File size Madhesia e skedarit Embed BB code User Perdorues Chat Bisede Persistent Extension Shtese Date Edit Delete the file Fshi kete skedar file/configuration Allowed files types for operators Allowed files types for users Maximum file size in KB ClamAV antivirus configuration ClamAV socket path ClamAV socket length Voice messages Voice message max length in seconds Maintenance Files will be deleted only if days is > 0 Delete files if file is (OR) And operator file is older than n days And visitor file is older than n days Settings updated Konfigurimet u rifreskuan File configuration Konfigurimi i skedarit Please enter valid file type! Ju lutem vendos nje tip skedari te lejueshem Please enter valid maximum file size! file/new File name Emeri i skedarit Persistent Update File updated Upload Ngarko File uploaded Skedari u ngarkua Edit file New file Skedar i ri form/collected Download XLS Shkarko XLS URL URL Name Emer Identifier Chat Intro hyrje Time Koha IP IP View Vrojto Download Shkarko Delete Fshi form/fill Return Kthehu Submit Dergo Information collected Informacion i mbledhur is required eshte e detyrueshme invalid date format fomat i dates eshte i pavlefshem form/index Form Forma List of forms Lista e formave Page embed code Date Data Custom fields Identifier form/viewcollected collected information informacion i mbledhur Identifier Custom attributes identifier Download Shkarko Collected information Informacion i mbledhur genericbot/import Import group File Import Group imported Import bot Bot imported Rest API imported Webhook imported Invalid file! Copy of user/edit Photo Server default time zone Edit user Do not enter a password unless you want to change it Username Password Repeat the new password E-mail Chat nickname Name Surname Save Update Cancel Assigned departments User time zone Application default time zone Wrong email address Invalid CSRF token! Password reset requested by System configuration Users User edit Invalid email address Invalid chat! genericbot/restapi form data (Use this to send post parameters) Name Description Host Add request Delete Name of the request Method Sub URL Maximum execution time Params Authorization Headers Body User parameters Output parsing Conditions You can put visitor message as placeholder Add param You can always just define custom header if you do not find authorisation method here. Authorization method Skip API Key Location Header Query Params Only if these conditions are met we will send Rest API request. Usefull in webhook cases. Add condition Check for presence of variable Text like Text not like Request Body none raw (Use this to send JSON Body) form-data (Use this to send post parameters) x-www-form-urlencoded (Use this to send post parameters encoded in URL) Paste your request here (E.g JSON body). You can put visitor message as placeholder Sub URL for file If you are sending file you can have a different body content You can define additional parameters user can enter in bot trigger directly. Location Query Body Post Param Body Param Name visible in trigger Location/Key Either key which will be used for replacement You can define response conditions to which you will be able to add corresponding triggers. Add combination Expected output definition HTTP status code E.g 200,301,500 HTTP status code 200,301 Response Location 1. Available as {content_1} in messages. response:msg you can leave an empty if you want forward whole response. Response Location 2. Available as {content_2} in messages. Response Location 3. Available as {content_3} in messages. Response Location 4. Available as {content_4} in messages. Response Location 5. Available as {content_5} in messages. Response Location 6. Available as {content_6} in messages. Meta msg location. If you support Live Helper Chat JSON syntax you can set location of this response. If required you can also have condition to check Response Location. It will also fail if attribute is not found. Response comparison Comparison value Value to compare system/buttoms Edit kernel/nopermission Go back Kthu pas You do not have permission to access the module Ti nuk ke te drejta per te aksesuar kete element and use dhe perdor function funksion You do not have permission to edit selected object core/paginator Page Faqe of Found U gjet Go to page Shko tek faqja module/fbmessenger Edit session Token Device User ID Status Last error Sessions Device type User Created on Updated on notifications/edit Main Test notification Device User Agent Chat ID Online Visitor ID IP Last error Created Updated Subscriber endpoint settings notifications/admin Notifications Settings Subscribers list notifications/list Subscribers list Notifications notification/list Chat ID Department Theme Device IP Registration time Update time notifications/notifications Notifications settings For more information see You can generate your private and public key here Explains were taken from: Download Service Worker you will have to put this file in your domain root folder. Enable notifications On desktop, a notification is only displayed for a short period of time. On Android, notifications are shown until the user interacts with it. To get the same behaviour on desktop and mobile you can set the "require-interaction" option to true, which means the user must click or dismiss the notification. When you use the tag option, the default behavior of a new notification replacing an existing one is that there is no sound, vibration and the screen is kept asleep. With `renotify: true` a new notification will play a sound, vibrate and wake up the users device. This means replacing notifications have the same behavior as a completely new notification. Note There is no visible affect on desktop, but on mobile, vibration and sound will be affected. Subject* You must provide a subject that is either a mailto: or a URL. HTTP Host* Default Icon Badge Icon Notification badges are only being used on mobile, at least at the time of writing. It is used to replace the browser icon that is shown by default. Vibrate Public key* Private key* Private key is not shown after save paidchat/expiredchat Chat Chat was closed. Invalid hash Removed paid chat paidchat/settings Paid chat settings Enabled User can not access old chat if chat is closed Secret hash, used for verification permission/editrole Edit function Limitation Edit role Title Titulli Update Rifreskim Cancel Anulo Assigned functions Remove selected policy New policy Module Element Function Funksion Role assigned groups Remove selected role Assign a group All modules All functions System configuration List of roles Please enter role name Please choose module Please choose module function Role edit Ndryshimi i rolit permission/getpermissionssummary Request permission Please choose at least one permission permission/groupassignrole Title Assign permission/modulefunctions All functions permission/newpolicy New policy Choose a module All modules Choose a module function Limitation Enter any content which you will be able to get within users permissions Save Cancel All functions permission/newrole New role Title Policy list Module Function New policy Save Cancel Please enter role name System configuration List of roles permission/request Request permission Request permissions Permission requested Please choose a user! This user can not receive permision request! Permissions were not provided permission/roleassigngroup Title Assign permission/roles Edit a role List of roles Title Edit Clone Delete a role New role Copy of System configuration lhproduct/index Products theme/index Products My theme Default theme Theme Widget themes Import a new theme Admin Admin themes Default admin theme Rest API Themes Import Import theme System configuration questionary/answers Answer Date IP View Delete the answer Option name Progress Votes questionary/edit Edit the question Question Voting options Answers Save Update Cancel Updated If there are no options to choose from, the user will be shown a text field where he will be able to enter his own answer. Option Enter name... Option position Position Edit Delete Please enter a question! Please enter an option! Edit a question questionary/list Questions Question Location Priority Active Revote Y N Edit the question Delete the question Empty... New question Off Questionary Admin themes questionary/newquestion Enter a new question Save Cancel New question questionary/previewanswer Preview the answer questionary/form_question Question Question intro Show questions for all the URLs containing this string E.g /shop/basket Priority, if multiple questions match a location, the question with the higher priority will be shown Revote time (hours), before can revote. Default 0 - never. Higher value allow revote after seconds expire since last vote Active questionary/votingwidget Questionary Thank you! You have already voted, thank you! Vote Send We do not have any requests for now. Please choose one of the options! No question was detected Please enter your feedback! You have already sent your feedback! lhrestapi/index Rest API Rest API Keys Rest API Remote Keys speech/language Dialects Language Dialect Language Code Short Code New dialect Edit dialect Edit language Dialect name Language code Short code Languages New language Choose speech recognition language for this chat Default speech recognition language speech/speech Use application default recognition language Use application default recognition dialect statistic/campaign Parameter Value Explanation Total send Invitation was assigned to online visitor Total shown widget was opened with invitation content Total seen Widget was shown but visitor closed it without starting a chat Chat started Visitor started chat by online invitation statistic/departmentstats Chats Operators Chats operators Live data active chats bot chats pending chats in-active chats Chat is active/pending and user has closed widget or has been redirected to survey Load statistic soft limit Operator is logged to back office during last 10 minutes and is online/offline hard limit Operator is logged to back office during last 10 minutes and is in online status active operators chats inactive operators chats Summary statistic [Hard limit] Summary statistic [Soft limit] Soft limit. Operator is logged to back office during last 10 minutes and is online/offline. User ID Max chats Active chats Inactive chats Online Operator active/pending chats Edit operator Total No data. Hard limit. Operator is logged to back office during last 10 minutes and is in online status Active chats statistic by operators Last activity Offline for Just now Statistic survey/choosesurvey Survey Collected information Visitor was redirected to survey, you can now close this window. survey/collected List Chart Great chats with average of Not so great chats Average Stars Percentages Chats Chat Department Operator Time View information Collected information Survey Department name Survey ID survey/fill Preview chat star Poor stars Excellent Thank you for your feedback... Please complete this short evaluation survey users/autologin Auto login settings Custom auto logins This module can be used if you are generating autologin link. See site for code examples Enabled Secret hash used for authentification token generation, min 10 characters User ID SiteAccess Default URL Secret hash IP Allowed Copied! Copy URL to clipboard Settings updated Password requirements User has to change password every n days Minimal password length Maximum number of failed logins before account is disabled. Uppercase letter required Number required Special character required Autologin hash has expired Could not find a user Could not find a provided user Invalid autologin hash Auto login module is not enabled Invalid hash or user Password changed Update password system/languages Languages configuration Your language General language settings Language Current site access Site access options for Theme, separate themes by new line Default module Default view Settings updated Please choose correct language Please enter theme Please enter module name Please enter view name system/offlinesettings Offline settings Offline chat request won't be saved. Then offline chat is registered it's status will be changed to closed chat. system/timezone Do not save offline chats Automatically change offline chat status to closed Enable Time zone settings Set application specific time zone Date format E.g (Y-m-d) Full date format E.g (Y-m-d H:i:s) Hour format E.g (H:i:s) Live Helper Chat update Comparing current database structure, please wait... Time zone system/smtp Settings updated Mail settings Sender address Default from e-mail address Default from name SMTP enabled Login Password Host Port Re-captcha settings Transfer configuration system/recaptcha Re-captcha settings This works with V3 re-captcha. Get Re-captcha keys Site key Secret key Secret key is not shown! lhsystem/singlesetting Settings system/transferconfiguration Transfer configuration Options for chat transfer to department Settings updated user/new Change chat department to transferred department on chat transfer Make chat status pending on transfer to department Make chat unassigned. Assigned operator will be unassigned I receive other operators permissions request Offline Invisible mode Force user to change password on login User receives other operators permissions request User group Required groups, choose one or more Disabled User department User department group New user Username E-mail Password Repeat the new password Chat nickname Name Surname Photo Save System configuration Konfigurimi i sistemit Users Perdoruesit Please enter a group name Ju lutem vendosni nje emer grupit system/update Your version Current version News Update instructions Live Helper Chat update information update/statusdb Database structure check Database structure check with local version Database structure check with official version Your database does not require any updates Update database Queries which will be executed on update icclicktocallform/form Settings Chat attributes Main attributes Header settings Header css Static content JS CSS Name Header content Resource name for replacement Empty... Invalid CSRF token! Please enter a name File not chosen for lhtheme/admin New admin theme Admin themes Name Operator Default admin theme Edit admin theme Personal theme admintheme/form Edit theme Updated Personal theme theme/default Set as default theme theme/import Default theme was set Default admin theme was set Import theme File Import Theme imported Could not import a new theme! Invalid file! user/editgroup Edit group Title Titulli Member of this group can work with the following groups Direct members of this group cannot assign this group to other operators. Disabled Required If group is required, at least one group of required groups has to be selected. Update Rifreskim Assigned users Username Emeri Remove user from the group Assign user Assigned roles Name Remove role from group Assign role Please enter a group name System configuration Groups Grupet Group edit user/forgotpassword Password reminder E-mail E-Mail Restore password Invalid e-mail address! Password remind Click this link and You will be sent a new password user/forgotpasswordsent Password reminder E-mail sent. Click the link in the email and You will be sent out a new password. user/groupassignuser Username Emri E-mail Name Emer Surname Assign User was assigned to the group! user/grouplist Name Edit group Delete group New group Groups System configuration user/import Import users CSV Separator Skip first row File Import only one record to test Enter column number starting from 1 Import Updated! Updated Username Password E-mail First name Last name Nickname Disabled Hide Online Can access all departments Skype Job title Time Zone Invisible Automatically accept assigned chats Maximum active chats User can see all pending chats, not only assigned to him Username field not found! user/login Username Please login Username OR E-mail Password Remember me Login Password reminder Your session has ended. Please login! You were logged out because another user logged under same account Your password has expired or it has to be changed. Go to back office Old password New password Repeat password Update password Failed login. API Account disabled because of to many failed logins! Failed login. WEB CSFR token is invalid, try to resubmit form Google re-captcha validation failed Your account is disabled! Incorrect username or password Logged in successfully. WEB Logged in successfully User could not be found! Failed login. XML_CHECK_LOGIN user/newgroup New group Title Save Save and assign the user System configuration Groups user/remindpassword New password Hash was not found or was used already Password reminder - new password New password: New password has been sent to your email. user/wentinactive Because of inactivity you went offline, click continue to go online. Continue Logout Offline voice/configuration Voice & Video & ScreenShare Features Calls enabled Video enabled ScreenShare enabled Agora integration Agora APP ID Agora App Certificate Settings updated webhooks/module Webhooks list Event Bot Trigger Enabled Continuous event Edit Incoming webhooks list Name Identifier Disabled Please choose a bot Please choose a trigger System configuration Webhooks Incoming webhooks New Push chat chat/webhooks Images Hooks events Continuous events This is hook event Event required if it is hook event This is continuous event Make sure you define some conditions. Only pending, active and bot chats are checked against these conditions. Conditions optional Visitor message contains Compare attribute Start of OR Attribute Condition Empty Not empty Text like Text not like Value OR AND Success Execute if conditions are valid required Execute if conditions are NOT valid Name Identifier Scope. This should be the same for all same provider implementations. URL to put in third party Rest API service Show integration information. Main attributes Text messages 1 Text messages 2 Text messages 3 Text messages 4 Attachments Images/Video 1 Images/Video 2 Images/Video 3 Chat options Attributes Messages attribute location This attribute contains direct message and NOT a messages array Nick Phone IP E-mail Time Chat ID field location Chat ID Template for manual message sending. Use {chat_id} as placeholder General conditions for messages being processed. These are first level attributes Message body content For message being considered text message should have attribute value equal to For message being considered bot/operator messages should have attribute value equal to Download attachment instead of using external URL Image body attributes. URL or base64 encoded content Attribute which holds file name. Optional Decode file options URL To make request to get content Request content Response location For message being considered attachment message should have attribute value equal to Download image instead of using external URL For message being considered images message should have attribute value equal to If previous chat is found and it is closed we should Create a new chat. Set previous chat to Pending/Bot depending on department configuration. Set as active if operator was assigned. Operator will not be reset. Operator should be reset if chat being transferred to pending state. These attributes can be accessed in Rest API. So you would not need to define them there. Expected JSON payload for text message. expected message body expected nick unix timestamp E.g 1504208593 Unique Chat ID. webhooks/new New webhook New incoming webhook webhook/push New chat based on incoming webhook Open in a new window Open chat You will initiate chat as it was response to incoming webhook. Webhook Recipient. (chatId). In most cases it is just a phone number Message Department. If you do not choose one we will use the one defined in webhook. Create chat Set created chat status as closed. Visitor reply will initiate chat according to incoming webhook configuration. Send Message was send! Choose a webhook lhxml/userinfo ID IP address Current page Last visit User agent Country code Country name Message seen abstract/email_template Name, for personal purposes Subject Allow user to change subject Set language based on visitor language. By default we set language by embed code. From name Allow to change from name From e-mail Allow to change from e-mail Use user e-mail as from address Reply to Allow to change reply e-mail Recipient email, this is used if the application could not determine who should receive an email. BCC recipients, can be separated by comma. Content E-mail templates abstract/product ID Name Priority Product API Key Rest API Remote Keys abstract/survey Name Feedback text Max stars for feedback Max stars pos Title for evaluation Required Title for plain question Title for custom questions Survey file/file Download file Collected survey data chat/chatcommand Information collected. [baseurl]form/viewcollected/'.$formCollected->id.'[/baseurl] Visitor ID Department Please provide modal URL! We will show a form in a moment! Modal activated! was executed Assigned trigger could not be found Nick changed! Files upload was disabled! I have enabled files upload for you. [fupload]Upload a file[/fupload]. Files upload enabled. Chat status changed on-hold! Chat was transferred to bot! E-mail changed! You do not have permission to transfer chat directly! User could not be found! Phone changed! User was redirected! Screenshot was scheduled! User was redirected to contact form! User was blocked! Started chat from Refered from Current page E-mail Phone Country Chat was closed! You do not have permission to close a chat! Chat was deleted! You do not have permission to delete a chat! Chat status was changed to pending! Chat status was changed to active! Remarks were saved! Information collected. [baseurl]form/viewcollected/' . $formCollected->id . '[/baseurl] Information collected. Only chat form chat/accepttrasnfer has accepted a chat! Chat has been transfered to has joined the chat! u bashkua ne bisede has accepted a transferred chat! chat/chatexport Department name Pending chats number Active chats number Visitor Name E-mail Phone Wait time Wait time abandoned Country Country Code City IP Operator Operator Name Department Date Minutes Vote status Subjects Mail send Page Came from Link Remarks Visitor remarks Device Visitor ID Duration Started by User agent Browser Platform User ID Chat start page Referer page Chat start time Chat end time Is unread by operator Is unread by visitor Is abandoned Bot Additional data Survey data Chat content Messages Visitor messages Bot messages Operator messages System messages Visitor messages to bot Visitor messages to operator Maximum agent response time Maximum bot response time Average agent response time Average bot response time First agent response time First bot response time Wait time till first operator message Subject Chat average in seconds Agent Chats Total number of chats Number of chats while online Hours on chat (sum of chat duration) Time online (sum of time spend online) AVG number of chat per hour Average pick-up time Average chat length Online Disabled Overloaded Offline Hour chat/closechatadmin has redirected visitor to contact form! has redirected visitor to survey form! Bot has closed the chat! ka mbyllur biseden has changed chat status to pending! has changed chat status to bot! Visitor auto responder was reset because of sync timeout, returned after seconds! Visitor auto responder was reset because the visitor returned! Visitor was redirected to survey by auto responder! changed chat department from to changed visitor nick from departament/edit Please enter a name Please enter a department name Minimum 5 seconds Transfer department has to be different one than self Please enter bot name! Please enter bot nick! Please enter Rest API Name! Please enter translation group name! Please enter default translation! Please choose a group! Please enter exception group name! Please enter a command! Please choose a bot! Please choose a trigger! Please enter chat id! Please enter a valid from date range! Please enter a valid to date range! departament/editgroup Please enter a department group name chat/mobilenotifications New group message New message Department Nick Transferred chat New chat user/validator Please enter a username User exists Password missing Wrong email address Please enter a name In order to assign user all departments you have to provide `departments` and `departments_read` argument. You have to choose one of required groups! You are trying to assign group which are not known! Please choose a default user group Passwords mismatch User action type not set Password has to be at least characters length Password has to have at-least one uppercase letter Password has to have at-least one number Password has to have at-least one special character Old password incorrect! Passwords mismatch! Old and new password has to be different! lhrestapi/validation Authorization failed! You do not have permission to use REST API directly. "lhrestapi", "use_direct_logins" is missing! Authorization header is missing! Could not find chat by chat_id! You do not have permission to read this chat! abstract/browserofferinvitation Name for personal purposes Content Name attributes Introduction attributes XLS Columns Recipient Post content after form is submitted Custom pagelayout Active Language, leave empty for all. E.g lit, rus, ger etc... Time on site on single page in seconds Priority, the lower the higher Popup width Popup height Measure units, px or percents Referrer domain without www, E.g google keyword will match any of google domain URL, enter * at the end for the wildcard Custom iframe URL, takes priority over default content Default popup content Callback content, must be valid json Load content in lhc iframe Identifier, for what identifier this message should be shown, leave empty for all Matched times Browser offer invitations Forms list genericbot/new System configuration Bots New Commands Translations groups chat/deletechatadmin You do not have rights to delete a chat Ju nuk keni te drejta per te fshire biseden chat/voteaction User has updated his profile information Thumbs up Thumbs down Removed thumb vote chat/refreshcustomfields Data refreshed Custom chat data was saved chat/reopenchat has reopened the chat! ka rihapur biseden No permission to reopen the chat! chat/single Chat started with Biseda filloi me chat/start Department is required! Disabled! Department is disabled! chat/transferuser department has changed department to from Chat department was changed to has changed owner to Chat owner was changed to has transferred chat to Chat was assigned to selected department Chat was assigned to selected user chat/updatemsguser User has edited his last message chat/usertyping is typing... chatarchive/viewarchivedchat View archived chat system/settings System configuration lhchatsettings/startchat Start chat form settings Start chat settings list Edit start chat settings New start chat settings file/configurations Please enter valid file type! genericbot/edit System configuration Bots Commands Exceptions Rest API Calls Translations groups Translations items New groupchat/group System configuration Group chats list Group chats New group chat mobile/settings Settings Sessions Edit session Mobile groupchat/settings Options mobile/sessions Sessions notifications/index Notifications Subscribers list Settings chat/chat_tabs Your open chats will appear here You are a chat owner statistic/onlinehours Online Hours chat/backtochat Visitor has been redirected back to chat! twilio/sendmessage Please enter chatId! Please enter a message! Please choose a webhook! chat/file Uploading Incorrect file type! File to big! chat/notifications Subscribing... chat/screenshare Start screen share session Deny screen share views/view My views chat/abstractclick Invitation can not be send because online visitor profile can not be found.